Questions about an order go to the retailer; questions about the catalog go to us.
Orders, payments, delivery and returns are all handled by our retail partner, so the fastest help for anything with an order number is the Your Orders section of the account you used at checkout. The retailer's support team can see your order; we cannot.
Spotted a wrong picture, a dead link or a price that looks off? We are setting up our permanent contact mailbox right now and will publish the address on this page as soon as it is live. In the meantime, every listing links straight to the retailer's product page, where current details are always shown.
Kool-Aid is made by The Kraft Heinz Company. Press inquiries, ingredient questions and anything about the product itself are best directed to the manufacturer's consumer line, printed on every package.
Brand-level mail goes to the headquarters of The Kraft Heinz Company, the owner of Kool-Aid:
The Kraft Heinz CompanyMail only. This is a corporate office — not a store, not a warehouse and not a returns address. Parcels and returns go to the retailer you ordered from, following the steps on the Returns page.