Returns follow the retailer's standard policy for the category.
Because your purchase is completed with our retail partner, returns and refunds run through their system: open Your Orders, choose the item, and follow the return prompts. The retailer's policy for the product category sets the return window and whether a grocery item is returnable at all.
Drink mixes and pouches are grocery products, and many retailers refund rather than restock them when something arrives damaged or wrong. If a case shows up crushed or leaking, photograph it before opening further — it makes the refund conversation quick.
Apparel, collectibles and kitchen gadgets follow the retailer's regular returns rules for their categories. Keep tags on and packaging intact until you are sure you are keeping the item.